Product Returns

Please note, as we work to continue to keep our community safe, we've implimented a Returns instructions.


All returns must be made within a reasonable time, preferably within 14 days from the date of purchase. All merchandise must be accompanied by a valid receipt or tax invoice (this will be with the products shipped)

Where your product is unused, you will be entitled to an exchange or refund to the same method of payment as the initial purchase. Where less than 20% of the product has been used, you are entitled to an exchange only. Where more than 20% of the product has been used, no refund or exchange can be given. No exchange or refund applies to also applies to gift vouchers.

NatraPak is committed to its obligations to consumers under New Zealand Consumer Law. Each request for an exchange or refund will be dealt with on its merits in accordance with NatraPak's legal obligations.