Shipping

Please note, as we work to continue to keep our community safe, we've implemented a Shipping Instructions.

Domestic Orders

NatraPak ships all domestic orders through an efficient and reliable Courier network for a flat rate of NZ$8.00 order (as at 2022).

NatraPak will provide free shipping within New Zealand for orders over NZ$120! If you qualify for free shipping for your order, it will be automatically offered to you during the checkout process when you are offered shipping options.*

* Free shipping for orders over NZ$120 does not apply to goods sold at wholesale prices. Please kindly email our office and apply for a wholesale account for rates in this case.

Our Couriers do not deliver to Post Office box numbers, only to physical addresses, as they require a signature when the item is delivered. Please include your contact number on the ‘checkout page’ in the space provided so that we can call you if the driver has difficulty delivering your parcel for any reason. You may include specific delivery instructions during the checkout process while selecting your shipping option.

If you are rural or need your parcel to be sent to a Post Office box, please include it in your delivery instructions at the ‘check out’ page, or email us on the address on the ‘contact us’ page and we will send your parcel by New Zealand Post. There is an extra charge for rural delivery.

If you are unable to be present to sign for your delivery, please provide us with an alternative address such as your office address as your shipping address, instead of your home address.

*If no one is present when delivery is attempted, the driver will leave you a card with a contact telephone number to call in order to arrange a more suitable re-delivery time. You must call this number within 48 hours of receipt otherwise after a second unsuccessful delivery attempt, your parcel will be returned to us and resending will incur a separate charge which we endeavor to avoid.

**NatraPak cannot be held responsible for parcels left unattended at your address if you have instructed us to do so.

Overseas Orders

Postage and Shipping Charges (Please allow 20 to 31 days for delivery)

All international orders will be dispatched by standard air mail, however NatraPak reserves the right to use any other service solely at it's own discretion.

Shipping rates will be applied at New Zealand Post's current rate according to the overall weight of your parcel and it's destination. As postage or shipping costs vary from country to country, we have endeavored to simplify and discount our postage rates. Customers posting to international destinations will also be automatically given 5% OFF your entire order price if your parcel weighs over 1 KG.

For your convenience we have provided in inline currency converter for many popular international currencies. This will allow you to browse our products in the currency of your choice, however once you proceed through the checkout to Paypal to pay by credit card or Paypal the amount will be converted back into New Zealand dollars at the current exchange rate. You will be billed in New Zealand dollars at the current exchange rate and your invoice will be sent to you in New Zealand dollars.

Please be aware that international customers or customers shipping to international destinations are responsible for paying their own custom duty or taxes if any, which may be levied by their country of destination.